Who is my Sales Rep?
Please click here to view the list of Genesis sales representatives and the states they cover. Our Sales Representatives are happy to assist you in selecting the best vendors and products to suit your needs.
Why can't I login to shop online?
If you are experiencing a login issue with your email or password, and after following the prompts on the login screen (Forgot email or password; Don’t have a Brandwise Passport) your issue is not resolved, please contact Brandwise Support for assistance. Genesis does not have access to customer logins. Brandwise Support: firstname.lastname@example.org or 303.788.9970
What Vendors do you represent?
Genesis represents DaySpring, Ingram/Spring Arbor, Kerusso, Carson, Creative Brands, Howard’s Jewelry, Harvest House Publishers, Simon & Schuster, and more. We select our vendor partners carefully to be sure they meet the highest quality standards you expect. You can find a complete list on our Vendors page.
Do you attend trade shows?
Yes, our Reps attend various trade shows around the country as many of our vendors use these events to showcase their products. These shows include the AmericasMart Atlanta Gift Show, Dallas Total Home & Gift Market, Las Vegas Market, Christian Product Expo (CPE), Catholic Marketing Network Show, Mid-Atlantic Retail Show, Mid-States Rendezvous, Orgill Dealer Market, and others.
Is Genesis a distributor?
No, Genesis is not a distributor and does not warehouse or ship product. We represent many vendors and our sales team places orders directly with them, who in turn ship to your store.
Do I need separate accounts for each Vendor?
Yes, each Vendor requires a separate account for your store. Your Sales Representative can assist you in setting up these accounts.
Do I pay Genesis through this website?
No, please do not mail any payments to Genesis. You will pay each vendor directly with whom you place an order. Payment is either made by credit card or invoiced with vendor select terms.
Can we order through this website?
Yes, you can click Shop Online to set up an account and order online. Exception: at this time, DaySpring orders must be submitted directly to your sales representative. All of our sales representatives can be contacted through our website, here.
Who do I contact for customer service?
Your sales representative is the best person to help you with customer service issues, and they can also assist you with contacting our vendor’s customer service. If your sales representative is unavailable or you have a general question, please email orders@genesislink and expect a response in 1-2 business days.
Can I place my order now and have it shipped later?
Yes, typically you can delay shipping. However, each vendor has an individual policy and that may not always be an option. Our sales representatives can assist you with any questions and provide specials/discounts.
Can Genesis represent my product?
If you have a product line that you are interested in Genesis carrying, you may email email@example.com with the product information, your contact information, and applicable catalogs. Our team will review the information and contact you with next steps if there is interest in moving forward. We will not disclose any information you send us outside our organization without permission.